# Top Problem Detection & Customer Dissatisfaction Research Firms Top market research companies that conduct studies to determine the gap between expectations and deliverables for a product or service, especially customer dissatisfaction. Find a firm to detect problems and provide analysis of the gap between the product and its market performance. ## Featured Experts in Top Problem Detection & Customer Dissatisfaction Research Firms [Voxco](/content/company/Voxco-Survey-Tools/index.html) [Forsta](/content/company/Forsta/index.html) [Dialogue AI](/content/company/Dialogue-Ai/index.html) [Caplena](/content/company/Caplena/index.html) **Vendors** **Products** **Learning Resources** 8 results in Customer Problem Detection / Dissatisfaction Sort by Featured Filters Sort by Featured **Service or Specialty** **Location** **Vendor type** - Consulting - Data & Analytics - Data Collection - Focus Group Facility - Full Service - International - Mystery Shopping - Panels / Communities - Qualitative Consultant - Qualitative Research - Quantitative Research - Recruiting - Software & Technology - Support Services - Syndicated Research - Certification Clear filters (0) #### Compare Customer Problem Detection / Dissatisfaction Companies _1756494777962.png&w=3840&q=75)](https://www.voxco.com/?utm_source=Greenbook&utm_medium=directory) **Voxco** Data Collection Quantitative Research Software & Technology **LOCATION** Montreal, Quebec, Canada From multi-mode surveys to text analytics, Voxco is the all-in-one platform for faster, smarter, and more secure research insights. **Why choose Voxco** - Fully Integrated Software - End-to-end customization - Omnichannel Surveys - Premium 24/7 Support - Real-time visual reports [Learn more](/content/company/Voxco-Survey-Tools/index.html) [Request a demo](https://voxco.com/book-demo?utm_source=Greenbook&utm_medium=directory) _pp1490558637792249377658838.png&w=3840&q=75)](https://www.forsta.com/?utm_source=Greenbook&utm_medium=directory) **Forsta** Data Collection Quantitative Research Software & Technology **LOCATION** London, United Kingdom Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations. **Why choose Forsta** - Leaders in Market Research and experience management technology - Decades of innovation from FocusVision, Confirmit, Decipher, and Dapresy—all under one roof. - 8/10 Leading Market Research agencies choose Forsta - 30+ years of experience partnering with the world’s leading market research agencies - Research HX is AI-powered and future-ready, continuously enhanced for speed, security, and innovation. [Learn more](/content/company/Forsta/index.html) [Read case studies](https://forsta.com/resources/case-study?utm_source=Greenbook&utm_medium=directory) **Dialogue AI** Software & Technology Qualitative Research **LOCATION** Los Angeles, California Dialogue is a customer research platform that helps teams uncover needs, test ideas, and capture authentic feedback through AI-moderated interviews. [Learn more](/content/company/Dialogue-Ai/index.html) _1768848367288.png&w=3840&q=75)](https://caplena.com/?utm_source=Greenbook&utm_medium=directory) **Caplena** Data & Analytics Software & Technology **LOCATION** Zürich, Switzerland The most flexible feedback analytics platform. Powerful for experts, effortless for everyone. **Why choose Caplena** - Open Ends analysis - Multi-lingual by design - Seamless & secure data import - AI you can control and trust - Shareable Dashboards [Learn more](/content/company/Caplena/index.html) [Request a demo](https://caplena.com/en/book-a-call?utm_source=Greenbook&utm_medium=directory) Show more [**Design Science Group, LLC** Usability labs, global reach, and human factors expertise—we support you anytime, anywhere, with research-driven insights.](/content/company/Design-Science-Group-Llc/index.html) [**Voxco** From multi-mode surveys to text analytics, Voxco is the all-in-one platform for faster, smarter, and more secure research insights.](/content/company/Voxco-Survey-Tools/index.html) [**Forsta** Forsta powers the most comprehensive set of research and insights, spanning CX, enterprise feedback, VoC, VoE, Qual, Quant and data visualizations.](/content/company/Forsta/index.html) [**Caplena** The most flexible feedback analytics platform. Powerful for experts, effortless for everyone.](/content/company/Caplena/index.html) [**Dialogue AI** Dialogue is a customer research platform that helps teams uncover needs, test ideas, and capture authentic feedback through AI-moderated interviews.](/content/company/Dialogue-Ai/index.html) [**Clootrack Software Labs Inc** Clootrack is an AI-powered Voice of the Customer platform that transforms feedback into measurable growth with unsupervised, decision-ready insights.](/content/company/Clootrack-Software-Labs-Inc/index.html) [**Convo** AI-moderated user research platform/agency with human-in-the-loop frameworks. Voice & video interviews at scale, insights your team owns and directs.](/content/company/Convo/index.html) [**Tru Market** Tru Market uses Mystery Shopping, Competitive Intelligence, and Qualitative Research to deliver in-market insights that can't be found anywhere else.](/content/company/Tru-Market/index.html)