Joan Yong

Associate Research Director Ipsos

Consumer Behavior Did You Just Hit A COVID-19 Nerve?!

Why you should be hyper-focused on customer experience.

July 22, 2020

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Latest from Joan Yong

Customer Experience (CX) #ReallyNoFilter?

Uncovering bias in researching consumer segments.

June 17, 2020

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Insights Industry News COVID-19: Jobs to be Done

COVID-19 highlights the importance of human connection.

May 4, 2020

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