IntouchShop® by Intouch Insight

Tailored mystery mystery shopping that evaluates service, brand standards, and operations, turning results into insights that drive consistency.

What is IntouchShop®

IntouchShop®’s mystery shopping program gives multi-location businesses a clear, unbiased view of service performance at every location by measuring delivery against brand standards.

With more than four decades of CX expertise and access to three vast shopper networks: iSecretShop, Sassie &...

Key features:

• Customer Service Programs: Evaluate how well staff meet expectations for service, speed, and friendliness.
• Multi-Channel Experiences: Measure consistency across in-store, curbside, delivery, online, and partner platforms.
• Compliance Programs: Verify adherence to regulations and responsible sales practices.
• Competitor Intelligence: Benchmark against competitors to reveal strengths and opportunities.
• Franchise Audits: Monitor consistency and contractual compliance across franchised locations.
• Employee Training Programs: Identify execution gaps to inform stronger coaching and development.

Applicable business issues:

• Brand / product / service repositioning
• Gain new customers
• Increase sales, volume

Contact Information

• Website: www.intouchinsight.com
• Phone: 1-800-263-2980
• Mailing Address: 4555 Mansell Road, Suite 300, Alpharetta, GA, United States 30022

Branch Office

• Ottawa, Canada: 400 March Road, Ottawa, Canada, K2K 3H4