Voxco | Data Collection from Canada | Greenbook

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Voxco

From multi-mode surveys to text analytics, Voxco is the all-in-one platform for faster, smarter, and more secure research insights.

Why choose Us

What is Voxco?

Serious Research. Smarter Tech. Faster Insights. Voxco is the research platform built for professionals who need answers faster—without compromising accuracy, depth, or flexibility. Since 1976, Voxco has helped insight teams move past technical roadblocks to focus on what matters most: delivering real answers to complex questions. Born in an era of telephone surveys, Voxco built the industry's most reliable auto-dialer and IVR. As research evolved, we launched a unified, multimodal survey platform to streamline data collection across web, phone (CATI), mobile, offline, and face-to-face channels. To meet growing needs for open-ended feedback, we added the industry’s leading text analytics and coding tools. At the core is an all-in-one survey platform designed to handle any data collection method. Whether your project requires random digit dialing, mobile-optimized surveys, or customer feedback, Voxco ensures consistent data capture with flexible logic, quotas, and sampling tools. Our capabilities extend across the research lifecycle: Survey Design & Scripting: Build logic-rich, multilingual surveys with advanced yet user-friendly scripting. Panel Management & Portals: Recruit, manage, and engage participants with customizable portals that boost response rates. Secure Hosting & Compliance: Choose data residency in Canada, the U.S., or Europe with GDPR, HIPAA, and SOC 2 compliance. Innovation continues with the integration of Ascribe’s AI-powered text analytics. Tools like Theme Extractor, Ask Ascribe, and Visualizations let teams analyze open-ended data up to 90% faster—automatically coding responses, generating codebooks, and surfacing insights with AI assistance. Because in research, one-size-fits-all doesn’t work. But a platform built for flexibility, intelligence, and trust does. That’s Voxco.

Research Software and Platform Details

Market Research Products

_1756494777962.png&w=128&q=75)Voxco Mobile Offline
Get closer to respondents with face-to-face interviews, featuring powerful interviewer, quota, and sample management, and a flexible survey editor. Learn more

_1756494777962.png&w=128&q=75)Voxco Online
Voxco Online is the industry's most flexible web survey software. Powerful scripting & design capability, multi-channel recruiting, & secure hosting. Learn more

_1756494777962.png&w=128&q=75)Voxco Multi-mode Surveys & Ascribe Text Analytics
Voxco offers multimodal surveys, panel management, secure hosting & AI text analytics to deliver faster, smarter insights. Learn more

Voxco Client Projects and Success Stories

Walmart Canada expands Online Grocery PickUp using customer feedback

Walmart Canada is one of Canada’s largest retail chains, with over 400 stores offering approximately 120,000 products, including fresh groceries. In September 2015, Walmart Canada launched its Online Grocery PickUp service. The service lets customers log in online and purchase grocery items for pick up at their local participating Walmart store. As Walmart expanded the Online Grocery PickUp service across the nation, Walmart Canada’s online customer experience team developed a customer feedback survey to better understand the customer experience in three important areas:

  1. Communication of the new process. Did customers immediately understand how the new Online Grocery PickUp process worked?
  2. Customer satisfaction team response. How efficiently did customer representatives deal with the inevitable questions and comments?
  3. Product variety. As it expanded, the program would need to start offering access to even more groceries – which products did customers most want to see added?

Read the case study

Cimigo interviewers use CAPI to survey 250,000 multilingual Hong Kong tourists

Cimigo is an organization of 200 market research specialists working in offices all across Asia - including China, Hong Kong, India, Indonesia and Vietnam. They form lasting partnerships with the regions’ leading brands, using market research to deliver actionable brand insights.

One of Cimigo’s clients recently contracted them to plan and execute one of Hong Kong’s largest tourism studies. They would need to interview thousands of tourists at Hong Kong borders per year, and measure differences in experiences and satisfaction levels over time. Read the case study

Stratégir evolves product testing with 3D virtual environments & multichannel surveys

Stratégir was one of the first organizations to develop virtual 3D shopping environments that use mobile eye tracking and life-sized shelves to realistically test products and packaging. Read the case study